FAQs
Product Technical Parameters
Our standard electric forklift has a load range of 1.5-4 tons, and can be customized up to 5 tons for special requirements. Specific parameters need to be matched according to the working conditions.
Lithium batteries charge quickly (2 hours to fully charge) and have a long lifespan (4000 cycles). Lead acid batteries are low-cost but require regular maintenance. It is recommended to choose lithium batteries for high-intensity operations.
After being fully charged, the flight will take 8-10 hours, supporting fast charging and battery replacement systems to meet the needs of two shift work.
The standard version is suitable for temperatures ranging from -20 ℃ to 50 ℃. For extremely cold working conditions, a low-temperature battery pack and hydraulic oil heating device should be selected.
IP54 protection level, can cope with conventional storage environments, and it is recommended to install protective kits for outdoor dusty/humid scenes.
Factory production process category
Standard models have sufficient inventory, while customized models take about 3-4 days from order placement to delivery, excluding quality inspection and testing.
The factory holds ISO9001, CE, and UL certifications, and all products comply with the GB/T 17910 industrial vehicle standard.
Implement three-level quality inspection: component incoming inspection → assembly process sampling inspection → 72 hour load test before leaving the factory.
Welcome to make an appointment for on-site inspection. We provide professional guidance for production workshops, testing areas, and case exhibition halls.
Support brand customization, addition or removal of functional modules, and special painting, with a minimum order quantity of 20 units.
After sales service guarantee category
The whole machine comes with an 18 month warranty, and core components such as motors/controllers are covered with a 3-year warranty, except for human damage.
It is recommended to perform lubrication and maintenance every 500 working hours, and conduct a comprehensive safety inspection every six months. We provide maintenance reminder services.
Call the 400 service hotline for repair, and an engineer will arrive within 48 hours in China (providing video and voice guidance in remote areas).
Free on-site operation training (including safety regulations), remote viewing of teaching videos and access to electronic manuals.
Official website mall, authorized dealers, or directly contact customer service, original accessories enjoy an 18 month warranty.
Procurement and Logistics
Provide operating condition information (load capacity/range/frequency of use), and we will send configuration plans and a tiered price list.
Support T/T, L/C and Alipay corporate transfer, 30% prepayment+70% payment before shipment.
FOB quotation does not include shipping costs, and we can handle sea/land transportation (port price) or DDP full package services on behalf of you.
We assist in providing a complete set of customs declaration documents (invoice/packing list/certificate of origin), which can be provided by the buyer’s designated freight forwarder or our agent.
The target tax rate is based on the customs announcement, and we provide guidance on HS code classification and support for tax exemption applications.